Residential Cleaning FAQ 2017-12-20T21:03:08+00:00

Residential Cleaning FAQ

CARPET

Is professional carpet cleaning expensive?

Professional carpet cleaning can be just pennies compared to the cost of replacing it. Call today to get an estimate from one of our professionals.

How long will it take to have my carpets cleaned at my home?

The amount of time will be contingent on the size of the area needing to be cleaned and processes used – either low moisture, portable extraction, or truck-mount extraction, in terms of efficiencies and time. A highly trained ServiceMaster technician can help you choose a program that best meets your needs and schedule.

Will carpet cleaning be disruptive to my family?

The team at ServiceMaster will work with you to schedule a time convenient for you. Our technician will inform you of estimated dry times needed.

Can I use household carpet cleaners for spot removal?

We recommend using only ServiceMaster Clean products. For more information, contact your local ServiceMaster Clean professional.

How often do I need to get my carpets professionally cleaned?

To keep your carpets in your home looking their best, we recommend having your carpets professionally cleaned every 6-12 months depending on traffic. Many carpet manufacturers require professional cleaning to maintain your warranty, so save your cleaning receipts.

When will I be able to walk on my floors after a carpet cleaning?

Allow drying time of six to eight hours before you walk on your carpet. It is best to wait two days before placing heavy furniture back onto carpet if not using blocks

Will there be an odor?

Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odor to dissipate is usually within an hour but varies based on air circulation, heat and humidity. A big difference in the way ServiceMaster cleans carpet compared to many of our competitors is that we do not put soap in our rinse water. We pre-spray the carpets, remove the spots, then use clean water extraction, ensuring we do not leave any soapy residue behind. This allows for fresh, clean carpets.

Do I need to do anything prior to the technician arriving for my scheduled service?

Yes. Remove breakables from the tops of furniture in the room we will be cleaning. Pick up items from the floor, such as rugs, plants, toys, pet beds, etc. Pre-vacuum all areas to be cleaned.

Do I have to move furniture?

To get the best results with professional carpet cleaning, we recommend removing furniture from the rooms we will be cleaning. However, we can place blocks under lighter items such as end tables, coffee tables, dining room chairs, loveseats, chairs and small sofas. Items we clean around instead of moving include beds, armoires, pieces containing china and electronics, exercise equipment and large or heavy sofas.

Are there instructions to follow after my carpets are cleaned?

Immediately after cleaning, it’s best to allow carpets to dry for at least 8 hours before walking on them. Walking on them may flatten the fibers. When walking on them for the next 8 hours, wear white cotton socks. Use air movers if needed to help air circulation as this will speed up the drying time. If a carpet protector such as ScotchgardTM was applied, foot traffic should be minimized for up to 24 hours to let the product cure. Don’t move any furniture back in place until carpet is completely dry or Scotchgard carpet protector has cured. Regular maintenance includes vacuuming often and cleaning up spills immediately.

How can I remove impressions on my carpets that heavy furniture left behind?

Our technical experts at ServiceMaster Clean recommend using a clothes steamer to remove the furniture dents. If you do not have a clothes steamer handy, you can use a kitchen towel and an iron. Place a damp towel over the carpet dent. Heat the iron to a medium heat setting then set the iron on the damp towel. You can use the steam button on the iron periodically. Remove the iron and towel to check the carpet. If it is to your liking, use your fingers to fluff the carpet. If the dent still needs work, place the warm iron on the damp towel and repeat. This process is not suitable for carpets made of olefin fiber.

How can I remove impressions on my carpets that heavy furniture left behind?

Our technical experts at ServiceMaster Clean recommend using a clothes steamer to remove the furniture dents. If you do not have a clothes steamer handy, you can use a kitchen towel and an iron. Place a damp towel over the carpet dent. Heat the iron to a medium heat setting then set the iron on the damp towel. You can use the steam button on the iron periodically. Remove the iron and towel to check the carpet. If it is to your liking, use your fingers to fluff the carpet. If the dent still needs work, place the warm iron on the damp towel and repeat. This process is not suitable for carpets made of olefin fiber.

Tile & Grout

Why should I get tile & grout professionally cleaned?

Regular mopping only removes surface soil and not the embedded dirt that causes the grout to be unattractive. Professional cleaning restores the look of your tile and grout and extends its life.

Is professional tile & grout cleaning expensive?

Professional tile and grout cleaning can be just pennies compared to the cost of replacing tile. Call today to get an estimate from one of our professionals.

How long does it take to get the tile & grout at my home professionally cleaned?

For a 300 square-foot area, cleaning generally takes 60 to 90 minutes. If you choose to have the grout sealed, we recommend waiting 24 hours after rinsing to apply sealer so the sealer will adhere properly. Grout sealing itself takes two to three hours. Time varies based on tile size, the amount of soil in the grout and room configuration.

Will a professional tile & grout cleaning be disruptive to my family?

The team at ServiceMaster Clean will work with you to schedule a time convenient for you. Our technician will let you know of the applicable dry times needed.

Can I use household cleaning products on my tile & grout surfaces?

Tile floors are easy to clean, and we recommend using a neutral cleaning agent. Please ask for information about specific ServiceMaster Clean products.

How often do I need to get my tile & grout professionally cleaned?

To keep the tile floors in your home looking their best, we recommend having them professionally cleaned every year, depending on traffic, pets, children and regular floor maintenance.

When will I be able to walk on my floors after a tile & grout cleaning?

Stay off of freshly cleaned tile floors for at least 30 minutes. Avoid getting any liquid on the floor for 24 hours until the sealant cures completely if grout cleaning is included as part of the service.

Will there be an odor?

After tile and grout is cleaned, you may notice a faint scent. The amount of time it takes for the odor to dissipate is usually within an hour but varies based on air circulation, heat and humidity.

Do I need to do anything prior to the technician arriving for my scheduled service?

Simply pick up items on the floor, such as rugs, plants and trash cans, as well as sweep or vacuum the area to be cleaned.

Are there instructions to follow after my tile & grout surfaces are cleaned?

Stay off freshly cleaned tile for at least 30 minutes, and avoid getting any liquid on the floor for 24 hours if sealant has been applied. Return furniture (with suggested use of felt pads) and rugs to floors after 24 hours.

Upholstery

Why should I get upholstered furniture cleaned?

Having upholstered furniture professionally cleaned eliminates odors, removes spots and helps extend the life of your furniture.

Is professional upholstery cleaning expensive?

Professional upholstery cleaning is just pennies compared to the cost of replacing worn furniture that hasn’t been maintained. Call today to get an estimate from one of our professionals.

How long does it take to get my upholstered furniture professionally cleaned?

Total cleaning time depends on the cleaning process used and the amount of time needed for the upholstery to dry. The technician will give you an estimated cleaning time prior to service.

Will a professional upholstery cleaning be disruptive to my family?

The team at ServiceMaster Clean will work with you to schedule a time convenient for you. Our technician will inform you of estimated drying times.

Can I use household cleaners for spot removal?

Because upholstered fabrics are often more delicate, we recommend using only ServiceMaster Clean products applied with specified cleaning methods. For more information, contact your local ServiceMaster Clean professional.

How often do I need to get my upholstered furniture professionally cleaned?

Furniture manufacturers typically recommend having upholstered pieces professionally cleaned every 12 to 24 months.

When will I be able to use my furniture after a professional cleaning?

Depending on the cleaning method we use, drying time differs. The average drying time is anywhere from 1 to 6 hours.

Will there be an odor?

Depending on the type of upholstery, you may notice a faint scent. The amount of time it takes for the odor to dissipate is usually within an hour but varies based on air circulation, heat and humidity.

Do I need to do anything prior to the technician arriving for my scheduled service?

Simply pick up items on top of all upholstery to be cleaned such as toys, reading material, blankets, etc.